How old should I be to rent a car from you?
Old enough to have an official Driver License issued by any country.
Can I provide the credit card payment and another person drive?
Yes, you can provide the credit card payment and another person drives, but we need official ID from the credit card owner and driver licenses for the car driver(s).
I don't have an international driver license. Can I use the driver license from my home country?
Yes, we accept any license from any country under the condition that it is valid and has not expired.
How many additional drivers are allowed?
You can add up to two drivers per day at a fee of $5.00 U.S. per day per additional driver.
Do I need to show my passport when I pick up the vehicle?
Not unless the sales representative considers it necessary, in the case of international tourists. For Mexican residents, you need only your driver license, credit card and IFE card.
Where and when do I pay for my reservation?
At the moment of making the reservation, just follow the directions. If you are making your reservation some other way, you should provide your credit card number to make the corresponding payment.
What payment methods do you accept?
We accept debit cards; Paypal, Visa, Mastercard, American Express credit cards and cash.
Is there another charge besides my reservation quote that I should be aware of?
There is an optional insurance, which will be explained and offered, but it is entirely your choice. If you do not want one of these options, you will only pay the amount quoted to you for your reservation.
What is the deposit?
The deposit is withheld or pre-authorized but is not charged to your credit card. The deposit amount varies according to the type of vehicle you have chosen and is listed below:
Do I have to provide a credit card number to make a reservation?
A credit card number is required. You have 24 hours to cancel your reservation. In case you don't, there will be a $40.00 U.S. charge. In case of a "no show", you will be charge $50.00 U.S.
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It is very important to understand that rental vehicles should be used only for their intended purpose: those activities that are appropriate for tourism or normal personal activities. All transportation of animals or commercial cargo is forbidden. Needless to say, any and all illegal activities are forbidden.
Also, we should mention that the vehicles should only be used in the way and for the intended purposes of the manufacturer of said vehicle without taking risks in the normal driving and use of the vehicle.
You will be charged for any damage resulting from your misuse of our vehicles or if they are driven in inappropriate conditions or means not appropriate for their function or operation.
Are there any driving or mileage restrictions?
There is no mileage restriction. The vehicle can be used inside Mexican territory without limitations; however, you should provide a planned route and places you intend to visit so we can contact you in the case of an emergency.
Do the vehicles use gasoline or diesel?
What type of gas? How much does gas cost in Mexico?
All of our vehicles use unleaded gasoline. There is only one gasoline company in Mexico, and the price is the same everywhere. You can choose the cheaper kind (the green pump) which is called "Magna" or the more expensive kind (the red pump) which is called "Premium". The price of gasoline is in pesos. Gasoline is measured in liters.
Can I pay for gasoline with a credit card?
Normally this is NOT possible in Mexico. You may find a gas station that accepts credit cards, but it is not usual. It is better always to carry enough cash to pay for gas.
Can I pay for gasoline in U.S. dollars or euros?
U.S. dollars are accepted almost everywhere, even in gas stations. Euros might be accepted, but the most common foreign currency is U.S. dollars.
I will be arriving by air. How do I find you in the airport? How do I get to your office?
Our company does not have an office in the airport. After you pick up your bags, clear customs and security, just walk out the main exit and one of our representatives will be waiting for you with a sign with our company's logo and your name. Once you make contact, he will walk you to the car, where you will process the rental contract.
Is there an airport tax or fee I pay upon arriving?
No, there is no airport tax or fee. Everything is included in your quote.
I will not be arriving by air. Do you have other offices?
Yes, we have offices in Playa del Carmen (this office covers the whole Cancun-Riviera Maya area) and Puerto Aventuras.
I would like to pick up my car in the Cancun airport and return it in Playa del Carmen, Tulum or Akumal. Is there a charge for this?
Only for one day rentals, if you pick up in Cancun and return to Playa del Carmen, there is a $20.00 U.S. fee. In Tulum or Akumal, the fee is $30.00 U.S.
Can I pick up or return the vehicle in my hotel?
Yes, we can deliver the car to your hotel if it is in the Cancun-Riviera Maya area. Some hotels don't let in other car rental companies, so we would have to deliver the car outside of the hotel premises in some cases. To return the vehicle in your hotel you just need to make an appointment for that at no extra cost.
I would like to return the vehicle in another city. What is the cost of this?
This depends on the distance between Cancun and that city. First we will agree on the time and place for the return; then, we can give you a quote for that service. The approximate cost is determined by the distance and the vehicle. For cars it is $0.50 U.S. per kilometer, and for Jeeps/Vans/SUVs it is $1.00 per kilometer, determined by the exchange rate of the company.
What are the minimum requirements of insurance?
You should have at least insurance LIS. This insurance is included in our quote on the website. You can choose more insurance and other options.
What is LIS? What does it cover?
Liability insurance. It covers damages and injuries you cause third persons or their property. This insurance already comes included in your quote.
What is CDW? What does it cover?
It is called LDW by other companies. It is collision damage insurance. It covers damages to your vehicle and robbery. There is a deductible for collision and robbery depending on the amount of value of the vehicle.
What time limit do I have to cancel?
You have 24 hours to cancel the reservation. If you do not cancel within that time, there is a $40.00 U.S. charge. For no shows, the charge is $50.00 U.S.
If I need to return the car early, can I do it?
You can return the car early, but there will be a 50% reimbursement only of the unused days, not including insurance rates and taxes.